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Today's telephone system technology can be very intimidating.
Even the best technology is only as good as it's
implementation. Teleco can explain what "new" technologies are and
how they can help your business. We can also help explain what
"new"
telephone system technologies are just "bells and whistles" and don't really
help improve your business communications.
Established in 1978, Teleco has over 25 years experience and can give you
the benefit of 100's of installations throughout New York and New
Jersey. We make sure you don't waste time and
money chasing after the wrong solutions. Many of these telephone
system technologies
can even pay for themselves!
Here are just some of
technologies that we have implemented and how they've helped our
clients.
Remote Administration
Remote administration is one
of the most valuable technologies available today. This allows
Teleco to make programming changes and complete diagnostics
remotely, via modem or even over the Internet, on your telephone or voice mail system. Most companies today
do not have a full time IT staff or even a part time telephone
system administration. Remote administration allows Teleco to
perform that task for you and if you have a
Maintenance Contract
with Teleco, we do it for FREE! Through remote
administration, Teleco can reset mailbox passwords, change toll
restriction, change ringing, perform normal software upgrades, move
extensions, and back up your system's database. This keeps your
system running at it's best and protects you in the unlikely event
of a system failure, Teleco can respond in an instant no matter
where in the NY / NJ area you are located.
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Interactive Voice Response: IVR
IVR allows your callers to get
information, such as account balances or store locations, from their
touch tone phones.
In simple systems, IVR can be used just to give
directions, business hours, a fax number or web site address. This
can help alleviate repetitive questions that your receptionist or
operator is frequently asked. Simple IVR is a standar feature of all
of the voice mail systems the Teleco carriers.
Complex IVR can be used to give more information,
for example. At a major NYC transit company, Teleco set up an IVR
system to give callers bus route information. Riders can get
information on schedules, stops, fares and more. Callers can even
request a handicapped accessible bus to be at a certain stop at a
certain time. This has freed the bus dispatchers from answering
dozens of calls a day and provides riders with easy 24 hour access
to the needed information.
In another IVR solution, Teleco set up a retail
store locator for a major clothing designer in New York City. Now potential
customers can find the store nearest them that carries the clothing
line they are interested in by entering their zip code. The system
tells them the nearest 5 locations that they can buy the clothing
line they want. This IVR system processes hundreds of calls a month
from all over the country. Now 24 hours a day, in any time zone,
potential customers can get the information they need to make a
purchase.
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Automatic Call Distribution:
ACD
ACD, also known as call queuing, places calls on
hold until "they are answered in the order received." ACD is a very
common technology, but it needs to be implemented properly. Callers
can get very frustrated with long waits and lack of information
while they are on hold.
ACD allows supervisors to monitor phone calls and
even coach agents without the outside caller hearing. Agents
can press a button and alert a supervisor that they need assistance.
Teleco can provide live ACD monitoring and
historical reporting, so supervisors can assign the right number of
people to cover the phones at the busiest times. ACD can also be
programmed to send callers to an overflow destination, such as the
main operator, when they have been on hold too long or if too many
callers are in queue. ACD can also send an alarm to a
supervisor's phone when too many callers are waiting in queue.
As with most complex technologies, it takes
expertise to understand and explain all of the options available and
to set up a system to work optimally.
Teleco's 30+ years of experience is crucial in
making sure your telephone system and ACD work as hard as your do.
At one large customer in Long Island New York,
Teleco set up an ACD system to handle help desk calls. Instead
of getting busy signals and having to constantly call back, internal
employees can now wait on hold to speak to a help desk support
agent. This has helped the company improve productivity,
increase employee morale, and boost profits.
Speech Recognition
Speech recognition Auto
Attendant allows callers to speak the name of the person they want
rather then dialing the number. This can improve call processing
and give a very high tech impression of your business. Internal
users can also use speech recognition instead of key press for voice
mail functions such as delete, forward, save, replay, etc.
This can make your phone system much easier to use.
Speech recognition has made great strides in
recent years dealing with accents, hard to pronounce names, and cell
phone background noise, but it is still a very cutting edge
technology and needs to be implemented carefully so the callers do
not get frustrated with a system that doesn't work 100% of the time.
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Direct Inward Dial: DID
DID is one of our most popular
features. DID has been used by large companies and institutions for
many years, but now is affordable to almost anyone. DID gives your
company a block of contiguous numbers (555-1000 to 555-1099). Each
number is assigned to a specific phone, group of phones, ACD group,
voice mail box, or fax machine/modem. Each phone can even have more
then 1 DID number, so you can give a priority number to your family
or important clients.
DID lets callers get right to the proper person
with having to go through an operator or auto attendant and can
dramatically improve call processing. Your telephone's display also
can show the callers number or the number called to help you decide
what calls to take and what calls to let go to your voice mail.
DID can be implemented in any of the new telephone systems Teleco
carries. Today, even companies with less then 12 lines can
enjoy the benefits of DID.
Computer Telephone Integration: CTI
CTI is a new and up and coming
group of technologies. Just some features include, caller ID screen
pops, recording calls to your PC, dialing from your PC using your
contact management software, logging all of your calls, changing voice mail
settings from your PC, checking your voice mail from your computer, or
any computer on the internet for that matter. CTI includes some of
today's most complex telephone system features. Call Teleco today to see what a
new telephone system with CTI applications
can do for your business!
click for Power Point presentation
Unified Messaging
Unified messaging is one of the most popular
features today. UM lets you get a copy of your voice mail as
an email with a Windows wav file attachment. Optionally, you
can just get a notification of the message sent to your email
without the attachment. You can even get a text message sent
to you when you have a voice mail message. Unified messaging makes it easy to
send messages to anyone via email. You can also listen to your
messages out of order, store them future use, and access your voice
mail from the road without having to call into the office.
Combining UM with live record allows you to keep
a record of your phone calls for permanent archiving, legal
protection, regulatory requirements, staff training, dispute
resolution, and much more. Unified messaging is available on most of
the telephone systems we sell and is very affordable.
Multiparty Conferencing
In today's fast paced business
world it's not always possible to get everyone together for that
important meeting, especially if customers or employees are in
different cities. Most phone systems only support 3 or 4 person
conferencing. Teleco's Toshiba CIX and NEC DSX phone systems can
both conference
up to 8 people. NEC's IPK II telephone system can conference
up to 32 people together. Teleco's telephone systems also support
the use of an optional conference bridge. A conference bridge
acts like a virtual conference room. Callers enter the
conferences and are announced either by name or with a simple beep.
You can leave and reenter the conference call at will; it's the next
best thing to being there. And the conference bridge amplifies all
callers so there is not the volume loss associated with traditional
telephone system
conference calls. Conference calling can help you cut down on travel
time and expenses and keep you in contact with people all over the
world.
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Off Premise Extension: OPX
You'd like to work at home, but
you need to stay in touch? Running out of desks, but need more
employees? If so, then OPX may be perfect for you. Image taking
your phone off your desk and plugging it in at home and having
access to all the office lines and features. That's what OPX can do
for you and your business. Whether full time telecommuting or just
working from home Friday's in the summer, OPX lets you "move" your
office anywhere and take your telephone system with you.
OPX allows you to "login" to your office system
from almost anywhere and take your intercom, office lines and
features with you. OPX can work through an analog dial up connection,
ISDN, or over the Internet using a broadband connection, which is
called a VoIP phone.
OPX telephones can be fancy multi-line phones,
just like the one on your desk, or simple basic phones. You
can even get a virtual softphone that works on your laptop or PDA,
so you can take your extension anywhere you go.
You can even use this technology to link multiple
offices together into one seamless telephone system.
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Live
Conversation Record
How often does a customer say
to you "I didn't say that!" Wouldn't it be nice to have a recording
of your conversation?
Well now you can with Live Record. At the press of a button you can
start recording your conversation right into your voice mailbox.
You can even forward that recording to another mailbox or get it
sent to your inbox with optional email integration.
In a recent installation at tile and marble
company in New Jersey, they always had problems taking measurements over the
phone. Now they have a record of exactly what their customers have
ordered. Just one problem averted has saved them thousands! Best
of all on most telephone systems, Live Record is a standard feature.
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Emergency Message Notification
Are you still using an
answering service at night? Do you miss important calls after
hours? Wouldn't it be nice if your voice mail could call you at
home or on your cell phone and tell you if you have an urgent
message? Well now you can!
All of Teleco's voice mail systems can notify you
at any outside phone number of an urgent message. The system
can even cascade notify running though a list of numbers until the
message is picked up. You can even get an email or a text
message with optional email integration.
You can't be in your office 24/7, but now you
don't have to miss important calls. Perfect for service businesses,
doctors, lawyers, or anyone that needs to be in constant
communication.
In several recent installations in NY and NJ, customers saved
enough by canceling their answering services to pay for an entire
new telephone system!
This feature is standard on the NEC DSX and IPK II and the
Toshiba CIX.
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Soft Key Integration
Soft Key's are one of the most
exciting developments in the past few years and can really make the
difference between a good phone system and a great one. Soft Keys
are buttons below the LCD display on your phone that change function
based on the phone status. If you're checking your voice mail, the
soft keys may say, forward, delete, or rewind. If you making a
call they might say mute handset, conference, park, or transfer. If
your phone is idle they just say how many new and urgent voice mails you have.
Just some of the soft keys featured in Teleco's
telephone systems are call
forward, do not disturb, speed dial access, call park, mute handset,
quick transfer to voice mail, caller ID recall, voice over, and
number of new and urgent messages.
Live Monitor--Answering
Machine Emulation
Live monitor allows you to listen to a message
as it's being left in your voice mail, just like a home answering machine.
You can then lift the handset and pick up the call. This lets
you screen your calls without anyone knowing. This feature is
standard on the NEC DSX and IPK II and the Toshiba CIX telephone system.
Voice over IP (VoIP)
Voice over IP is today's hottest new technology,
but you need an expert to help you make the right choices. Voice
over IP includes several new technologies including making phones
calls over the internet, connecting remote users to the main system
over the internet, linking telephone systems at multiple locations together, and running
your entire office phone system on your offices LAN or WAN. There can
be many cost savings and productivity gains with voice over IP
technology. As with all new technologies, experience is vital
in selecting and implementing the right technology. Teleco's 30 years
of experience can save you time and money and make sure that you get
all the benefits of this exciting technology. VoIP is
available on the NEC DSX, IPK II and the Toshiba CIX.
Click Here
for a more detailed explanation of VoIP
Commercial on Hold
Commercial on Hold or Message on Hold can tell
callers about your business. You can advertise products or
services that your customers may not know about, keep callers
entertained, or just play a friendly reminder that you haven't
forgotten that your callers are still on the line. Make hold
time productive, positive time. Commercial on Hold gives your
business a polished, professional sound that plain music on hold
just can't do. Teleco can provide you with a professional
Commercial on Hold player for only $300. A customized,
professional sound studio production is only $50-$100 more.
Call 800-Teleco-4 today for more details.
Click for hear a sample
Calling Party Number (CPN)
Using special lines called Prime Rate Interface
(PRI) you can control your outbound caller ID on a per phone basis.
This lets you show your private line on someone's caller ID when you
make a call from your phone instead of just the main company phone
number. You can also set up phones to block outgoing caller
ID, very useful for collection calls.
Email
Integration
Now you can get a copy of your voice mail sent to
your email inbox. You can listen to your voice mail on your
computer or on your wireless device. Standard on many of
Teleco's phone systems, email integration is a very popular feature
and can help you stay in touch with your customers. Never miss
an important message again. You can even use email integration
to get a text message when you receive a voice mail.
Printed Telephone Tags
Teleco professionally prints labels for your new
telephones for free; Many dealers don't or charge an extra
fee. Printed labels ensure that everyone know what each and
every button on your phone does. But, don't forget, you can always
call Teleco's toll free technical support or arrange for additional
training sessions. This is especially important for new employees.
NEC can also have your company logo or colors printed on the
tag's background. Accentuate your brand, build employee pride, and show
off to your customers.*
available at an extra charge
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